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10 — 5620 SAM routine maintenance overview
Alcatel-Lucent 5620 Service Aware Manager 10-3
5620 SAM
System Administrator Guide
Table 10-2 Required technical-support Information
Information type Description
Issue description • recent 5620 SAM GUI or OSS operations
• screen captures or text versions of error or information messages
• actions performed in response to the issue
Platform and software
specifications
• 5620 SAM software release ID
• OS release and patch level
• hardware information such as the following:
• CPU type
• number of CPUs
• disk sizes, partition layouts, and RAID configuration
• amount of RAM
OS and 5620 SAM system
logs
You can run the following script to collect the log files required by
Alcatel-Lucent technical support:
• On a main server station:
/opt/5620sam/server/nms/bin/getDebugFiles.bash
• On an auxiliary server station:
/opt/5620sam/auxserver/nms/bin/getDebugFiles.bash
See the 5620 SAM Troubleshooting Guide for information about using
the script.
Release 13.0 R2 | May 2015 | 3HE 09815 AAAB TQZZA Edition 01
- Alcatel-Lucent 5620 1
- Disclaimers 2
- 6 — 5620 SAM applications 6-1 7
- 9 — NE maintenance 9-1 8
- Contents 10
- 5620 SAM 10
- System Administrator Guide 10
- Appendices 12
- Guide overview 15
- 2 — 5620 SAM user security 21
- 2 — 5620 SAM user security 24
- 2.3 User activity logging 26
- Table 2-2 User activity types 27
- Deployment implies a Save 28
- Deployment activity 28
- Client session control 29
- • LDAP or LDAPS 31
- • RADIUS 31
- • TACACS+ 31
- One-time password use 32
- 5620 SAM user 52
- • a user 57
- • a client session 57
- 5620 SAM admin user sessions 59
- Configure remote servers 65
- • maxNumRetainedTasks 67
- • numTasksToPurgeWhenFull 67
- • failedTasksPurgeInterval 67
- 3.2 RADIUS, TACACS+, and LDAP 72
- 3.4 DoS protection 74
- 3.5 DDoS protection 75
- 3.6 IP security 77
- 3.7 7705 SAR-H firewalls 78
- CMPv2 actions 96
- Initial Registration 97
- Certificate Request 97
- Key Update 97
- Clear Request 98
- Abort Request 98
- • Rule Set 100
- • Host Group or Service Group 100
- TCP keys and key chains 108
- • Active 109
- • Eligible 109
- • Click Sync With Global 112
- • Click Local Edit Only 112
- 6 — 5620 SAM applications 115
- 9 — NE maintenance 115
- 5.3 5620 SAM licensing 122
- NE for mirror services 144
- 5620 SAM system 148
- NE Properties form 152
- NE List form 152
- 6.2 Browser compatibility 156
- 6 — 5620 SAM applications 157
- Supervision application 158
- Database safeguards 160
- • a CLI; see Procedure 7-3 161
- Incidental tasks 162
- • Script Management Results 166
- • Clear Requests 166
- • CPAM Protocol Data 166
- • Work Order Import Logs 166
- <ageout> 168
- 13463 17896 179
- 13463 17897 179
- 8.3 Redundancy functions 181
- Server activity switches 182
- Split complex 191
- 5620 SAM client GUI 199
- CLI script 199
- 9.1 NE maintenance overview 206
- 9 — NE maintenance 207
- • configure trial sites 209
- Example details 211
- 7950 XRS, or OmniSwitch 215
- 9.6 NE maintenance procedures 217
- • both.tim 232
- • cpm.tim 232
- 7950 XRS 235
- 9500 MPR or 9500 MPRe 250
- 9 Close the form 261
- 11.1 Base measures overview 272
- 11.2 Base measures guidelines 272
- Platform base measures 273
- Inventory base measures 275
- Performance base measures 277
- Reachability 277
- Service availability 277
- Service outage duration 278
- 12 — Daily maintenance tasks 279
- 12.1 Managing alarms 280
- 12 — Daily maintenance tasks 281
- 13 — Weekly maintenance tasks 285
- # cd Linux ↵ 289
- • average time between hops 298
- • Oracle SYS user 306
- • main server 313
- • auxiliary server 313
- • client delegate server 313
- Type a username and press ↵ 333
- General preparation 348
- Stop main servers 349
- Run database export script 349
- 5620 SAM database 356
- Configure a script bundle 357
- Execute the script bundle 357
- Setting the OLC state 361
- • object ID and name 362
- • current OLC state 362
- If required, create a filter 363
- A.3 Permissions and roles 396
- Table A-6 Base Read-only 398
- Table A-7 Administrator 401
- Table A-8 User management 419
- Table A-10 Service Management 427
- Table A-14 Routing Management 447
- Table A-15 Tunnel Management 452
- Table A-18 Fault Management 464
- Table A-20 Script Management 472
- Table A-21 Script Execution 475
- Table A-23 OSS Management 482
- Table A-25 CPAM Management 488
- Table A-26 CPAM OSS PCA 490
- Table A-39 EPC Operator 530
- Table A-42 Admin Neto Launch 542
- Table A-43 Viewer Neto Launch 545
- Table A-46 Purge Records 554
- Customer documentation 559
- Technical Support 559
- Documentation feedback 559
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