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10 — 5620 SAM maintenance base measures
10-8 Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
System Administrator Guide
Service outage duration
The duration of an outage is defined as the difference between the time a service
becomes unavailable and the time it is restored. Time between outages is defined as
the difference between the start times of two consecutive outages. Troubleshooters
that resolve customer problems, or the data generated to resolve SLAs, can provide
the baseline metrics to measure outages, and the time between outages. Record the
information for future baselining.
Release 12.0 R6 | November 2014 | 3HE 08861 AAAF TQZZA Edition 01
- Alcatel-Lucent 5620 1
- Disclaimers 2
- 8 — NE maintenance 8-1 8
- Contents 10
- 5620 SAM 10
- System Administrator Guide 10
- Appendices 12
- Guide overview 15
- 2.3 User activity logging 26
- Table 2-2 User activity types 27
- Deployment implies a Save 28
- Deployment activity 28
- Client session control 29
- • RadiusJaasLoginModule 34
- • TacacsPlusJaasLoginModule 34
- One-time password use 35
- 5620 SAM user 52
- • a user 56
- • a client session 56
- 5620 SAM admin user sessions 59
- • maxNumRetainedTasks 64
- • numTasksToPurgeWhenFull 64
- • failedTasksPurgeInterval 64
- 3.2 RADIUS, TACACS+, and LDAP 68
- 3.4 DoS protection 70
- 3.5 DDoS protection 71
- 3.6 IP security 73
- 3.7 7705 SAR-H firewalls 74
- CMPv2 actions 92
- Initial Registration 92
- Certificate Request 93
- Key Update 93
- Clear Request 93
- Abort Request 93
- • Rule Set 95
- • Host Group or Service Group 95
- TCP keys and key chains 104
- • Active 105
- • Eligible 105
- • Click Sync With Global 108
- • Click Local Edit Only 108
- 8 — NE maintenance 111
- • System components 114
- • System preferences 114
- Format and range policies 114
- NE for mirror services 141
- 5620 SAM system 144
- NE Properties form 147
- NE List form 147
- • NE Properties form 148
- • NE List form 148
- Database safeguards 150
- Incidental tasks 152
- • Script Management Results 164
- • Clear Requests 164
- • CPAM Protocol Data 164
- • Work Order Import Logs 164
- 13463 17896 171
- 13463 17897 171
- 7.3 Redundancy functions 173
- Server activity switches 174
- Split complex 183
- 5620 SAM client GUI 190
- CLI script 191
- • Failover State: Successful 194
- 8.1 NE maintenance overview 198
- 8 — NE maintenance 199
- Comparing configuration files 201
- Example details 202
- 7950 XRS, or OmniSwitch 207
- 8.6 NE maintenance procedures 209
- • both.tim 224
- • cpm.tim 224
- 7950 XRS 227
- 9500 MPR or 9500 MPRe 242
- 9 Close the form 253
- 10.1 Base measures overview 264
- 10.2 Base measures guidelines 264
- Platform base measures 265
- Inventory base measures 267
- Performance base measures 269
- Reachability 269
- Service availability 269
- Service outage duration 270
- 11 — Daily maintenance tasks 271
- 11.1 Managing alarms 272
- 11 — Daily maintenance tasks 273
- 12 — Weekly maintenance tasks 279
- • average time between hops 294
- • metric value of the route 296
- 14.2 Adding or removing RAM 302
- RAM upgrade 305
- 14.3 Adding LVM disk space 307
- • on a RHEL station: 321
- • on a Solaris station: 321
- -- Primary Server is UP 340
- 5620 SAM database 343
- Execute the script bundle 344
- • object ID and name 348
- • current OLC state 348
- If required, create a filter 349
- • No access 382
- Table A-6 Base Read-only 384
- Table A-7 Administrator 386
- Table A-8 User management 404
- Table A-10 Service Management 412
- Table A-14 Routing Management 432
- Table A-15 Tunnel Management 437
- Table A-18 Fault Management 449
- Table A-20 Script Management 456
- Table A-21 Script Execution 460
- Table A-23 OSS Management 466
- Table A-25 CPAM Management 472
- Table A-26 CPAM OSS PCA 475
- Table A-39 EPC Operator 514
- Table A-42 Admin Neto Launch 525
- Table A-43 Viewer Neto Launch 528
- Documentation feedback 539
- Customer documentation 539
- Technical Support 539
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